[Blueboard] High Impact Call Handling

personnel at admu.edu.ph personnel at admu.edu.ph
Fri Jan 12 16:40:49 PHT 2007


We are pleased to announce the first offering of “High Impact Call Handling”.
The program has been designed for frontline staff particularly those in charge
of receiving and making telephone calls.  At the end of the session, the
participants will

       a) Have understood their role and importance in building a 
               professional image for the organization through effective 
               call handling;
       b) Have become aware of Ateneo’s standards for telephone call handling;
       c) Have practiced using the standard script and basic communications
               techniques for telephone transactions.

The program will be held on January 30, 2007 from 1:00 to 5:00 p.m. at the
ISEW Room of the John Pollock Renewal Center.  A modest fee of PHP650.00 per
participant to cover the cost of instruction, course materials, training
certificate and snacks will be charged.

For more information or reservations, interested parties may call Marrisse
Fernandez at local 4126; 4261245 (telefax) or e-mail at mfernandez at ateneo.edu

As class size will be limited to 25 participants, reservations will be
accommodated on a first come first served basis.




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